Improving Water Utility Services through Delegated Management: Lessons from the utility and small-scale providers in Kisumu, Kenya. May 2009. (pdf, full-text)
Utility partnerships with small-scale providers (SSPs) are becoming increasingly important as utilities struggle to serve a growing population and the poor in particular. This article explores a delegated management approach as one type of partnership and introduces a case study from Nyalenda, an informal settlement in Kisumu, Kenya.
